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Manual de Procedimiento para la Medición, Cálculo, y Reporte del Indicador de Calidad
de los Servicios Públicos de Telecomunicaciones.
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Para visualizar los Indicadores de Calidad del 2005, por favor hacer
click aquí.
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Para visualizar los Indicadores de Calidad de Enero a Junio del 2006, por favor hacer
click aquí.
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Para visualizar los Indicadores de Calidad de Julio a Diciembre del 2006, por favor hacer
click aquí.
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Para visualizar los Indicadores de Calidad de Enero a Junio del 2007, por favor hacer
click aquí.
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| Empresa : |
AMERICATEL PERÚ S.A. |
| Servicio : |
Acceso a Internet |
| Año : |
2007 |
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| Indicador |
Fórmula |
Meta |
Jul |
Ago |
Sep |
Oct |
Nov |
Dic |
| Tasa Incidencia de Fallas(TIF) |
Averias reportadas / Líneas en servicio |
=<9.00% |
5.14% |
8.94% |
4.98% |
8.20% |
4.66% |
3.39% |
| Averias reparadas del total de averias reportadas |
< 24 Hrs |
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62.50% |
80.00% |
42.34% |
57.08% |
68.75% |
28.57% |
| > 72 Hrs |
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37.50% |
20.00% |
57.66% |
42.92% |
31.25% |
71.43% |
| Tasa de ocupación de enlaces |
http://www.dolm.net.pe/[COD_USUARIO] |
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Nota: Por un error involuntario, en el mes de Octubre se había consignado una
información errada, la cual hemos procedido a corregir.
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| Empresa : |
AMERICATEL PERÚ S.A. |
| Servicio : |
Portador Larga Distancia Nacional e Internacional |
| Año : |
2007 |
|
| Indicador |
Fórmula |
Meta |
Jul |
Ago |
Sep |
Oct |
Nov |
Dic |
| Tasa Incidencia de Fallas(TIF) |
Averias reportadas / Líneas en servicio |
=<1.60% |
0.33% |
0.13% |
0.07% |
0.13% |
0.33% |
0.22% |
| Averias reparadas del total de averías |
< 24 Hrs |
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62.50% |
64.29% |
85.71% |
46.67% |
62.50% |
42.86% |
| > 72 Hrs |
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37.50% |
35.71% |
14.29% |
53.33% |
37.50% |
57.14% |
| Tasa de llamadas Completadas(TLLC) |
Tentativas de llamadas completadas / Total de tentativas de llamadas |
Total |
90.00% |
93.73% |
95.31% |
95.60% |
95.85% |
95.95% |
95.69% |
| LDN |
90.00% |
93.52% |
95.67% |
95.59% |
96.08% |
96.21% |
96.03% |
| LDI |
90.00% |
95.11% |
93.31% |
95.63% |
94.62% |
94.47% |
93.69% |
| ASR (Tentativas de Llamadas contestadas / Total de tentativas de llamadas) |
Total |
70.00% |
57.97% |
58.73% |
57.51% |
57.84% |
59.16% |
58.14% |
| LDN |
70.00% |
57.79% |
59.13% |
57.39% |
58.08% |
59.43% |
58.60% |
| LDI |
70.00% |
59.13% |
56.54% |
58.16% |
56.57% |
57.56% |
55.46% |
| Empresa : |
AMERICATEL PERÚ S.A. |
| Servicio : |
Telefonia Fija |
| Año : |
2007 |
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| Indicador |
Fórmula |
Meta |
Jul |
Ago |
Sep |
Oct |
Nov |
Dic |
| Tasa Incidencia de Fallas(TIF) |
Averias reportadas / Líneas en servicio |
=<1.60% |
0.36% |
0.69% |
0.41% |
0.50% |
0.43% |
0.33% |
| Averias reparadas del total de averías |
< 24 Hrs |
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65.71% |
59.72% |
47.73% |
31.67% |
61.11% |
41.86% |
| > 72 Hrs |
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34.29% |
40.28% |
52.27% |
68.33% |
38.89% |
58.14% |
| Respuesta de Operadora(RO) |
LLamadas atendidas <10 segundos / Total de tentativas de llamadas al sistema operador |
Total |
90.00% |
97.05% |
93.63% |
93.48% |
92.95% |
96.20% |
95.35% |
| 101-102 |
90.00% |
100% |
93.10% |
93.50% |
93.00% |
97.70% |
93.70% |
| 103 |
90.00% |
95.60% |
92.80% |
92.30% |
92.30% |
95.70% |
94.80% |
| 104 |
90.00% |
94.80% |
94.60% |
94.50% |
92.60% |
95.00% |
96.60% |
| 108-109 |
90.00% |
97.80% |
94.00% |
93.60% |
93.90% |
96.40% |
96.30% |
| Tasa de llamadas Completadas (TLLC) |
Tentativas de llamadas completadas / Total de tentativas de llamadas |
Total |
90.00% |
98.14% |
92.18% |
97.79% |
98.08% |
97.62% |
96.95% |
| Local |
90.00% |
98.58% |
98.90% |
98.90% |
98.67% |
98.30% |
98.35% |
| LDN |
90.00% |
95.63% |
95.86% |
95.56% |
95.56% |
94.10% |
93.91% |
| LDI |
90.00% |
98.42% |
88.51% |
96.38% |
95.44% |
98.32% |
94.05% |
| 101 |
90.00% |
100% |
100% |
100% |
89.47% |
100% |
100% |
| 102 |
90.00% |
93.33% |
100% |
88.89% |
100% |
100% |
100% |
| 103 |
90.00% |
97.79% |
99.55% |
96.70% |
96.88% |
98.99% |
98.32% |
| 104 |
90.00% |
97.37% |
100% |
95.81% |
94.97% |
97.81% |
99.00% |
| 108 |
90.00% |
100% |
100% |
100% |
66.67% |
100% |
100% |
| 109 |
90.00% |
100% |
100% |
100% |
100% |
100% |
100% |
| 123 |
90.00% |
100% |
100% |
100% |
100% |
100% |
100% |
| 1XY |
90.00% |
99.59% |
100% |
100% |
100% |
99.30% |
100% |
| 0800 |
90.00% |
90.49% |
99.50% |
97.20% |
99.31% |
92.88% |
98.83% |
| ASR (Tentativas de Llamadas contestadas / Total de tentativas de llamadas) |
Total |
70.00% |
64.35% |
62.25% |
57.43% |
65.18% |
65.18% |
62.21% |
| Local |
70.00% |
68.55% |
69.45% |
68.66% |
67.98% |
68.83% |
67.74% |
| LDN |
70.00% |
56.36% |
56.93% |
52.65% |
54.06% |
51.92% |
54.19% |
| LDI |
70.00% |
53.87% |
59.05% |
34.47% |
49.70% |
56.03% |
47.47% |
| 101 |
70.00% |
100% |
88.89% |
90.00% |
68.42% |
100% |
100% |
| 102 |
70.00% |
86.67% |
92.00% |
83.33% |
88.89% |
91.30% |
92.86% |
| 103 |
70.00% |
96.32% |
98.31% |
93.74% |
94.83% |
97.06% |
96.64% |
| 104 |
70.00% |
93.42% |
96.80% |
93.41% |
93.08% |
94.16% |
96.00% |
| 108 |
70.00% |
83.33% |
100% |
100% |
66.67% |
100% |
0.00% |
| 109 |
70.00% |
66.67% |
100% |
100% |
100% |
100% |
100% |
| 123 |
70.00% |
5.56% |
80.00% |
50.00% |
100% |
93.49% |
100% |
| 1XY |
70.00% |
24.23% |
56.76% |
94.04% |
85.37% |
46.32% |
97.34% |
| 0800 |
70.00% |
80.48% |
80.64% |
75.62% |
71.10% |
65.18% |
79.68% |
| Empresa : |
AMERICATEL PERÚ S.A. |
| Servicio : |
Telefonia Pública |
| Año : |
2007 |
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| Indicador |
Fórmula |
Meta |
Jul |
Ago |
Sep |
Oct |
Nov |
Dic |
| Tasa de Reparaciones(TR) |
Averías reparadas en <24 hrs del total de reportadas o detectadas |
< 24 Hrs |
80.00% |
0.00% |
100% |
100% |
100% |
100% |
100% |
| Respuesta de Operadora(RO) |
LLamadas atendidas <20 segundos / Total de tentativas de llamadas al sistema operador |
Total |
85.00% |
100% |
100% |
100% |
100% |
100% |
100% |
| 102 - 103 - 104 |
85.00% |
100% |
100% |
100% |
100% |
100% |
100% |
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