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Manual de Procedimiento para la Medición, Cálculo, y Reporte del Indicador de Calidad
de los Servicios Públicos de Telecomunicaciones.
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Para visualizar los Indicadores de Calidad del 2005, por favor hacer
click aquí.
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Para visualizar los Indicadores de Calidad de Enero a Junio del 2006, por favor hacer
click aquí.
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Para visualizar los Indicadores de Calidad de Julio a Diciembre del 2006, por favor hacer
click aquí.
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Para visualizar los Indicadores de Calidad de Enero a Junio del 2007, por favor hacer
click aquí.
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| Empresa : |
AMERICATEL PERÚ S.A. |
| Servicio : |
Acceso a Internet |
| Año : |
2007 |
|
| Indicador |
Fórmula |
Meta |
Ene |
Feb |
Mar |
Abr |
May |
Jun |
| Tasa Incidencia de Fallas(TIF) |
Averias reportadas / Líneas en servicio |
=<9.00% |
28.99% |
5.63% |
13.94% |
5.66% |
9.81% |
6.36% |
| Averias reparadas del total de averias reportadas |
< 24 Hrs |
|
96.92% |
90.91% |
73.04% |
57.81% |
96.21% |
62.35% |
| > 72 Hrs |
|
3.08% |
9.09% |
26.96% |
42.19% |
3.79% |
37.65% |
| Tasa de ocupación de enlaces |
http://www.dolm.net.pe/index.html |
| Empresa : |
AMERICATEL PERÚ S.A. |
| Servicio : |
Portador Larga Distancia Nacional e Internacional |
| Año : |
2007 |
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| Indicador |
Fórmula |
Meta |
Ene |
Feb |
Mar |
Abr |
May |
Jun |
| Tasa Incidencia de Fallas(TIF) |
Averias reportadas / Líneas en servicio |
=<1.60% |
0.65% |
0.48% |
0.87% |
0.29% |
0.25% |
0.33% |
| Averias reparadas del total de averías |
< 24 Hrs |
|
93.75% |
100% |
98.04% |
73.68% |
95.00% |
55.17% |
| > 72 Hrs |
|
6.25% |
0.00% |
1.96% |
26.32% |
5.00% |
44.83% |
| Tasa de llamadas Completadas(TLLC) |
Tentativas de llamadas completadas / Total de tentativas de llamadas |
Total |
90.00% |
95.58% |
92.73% |
94.59% |
96.59% |
92.57% |
93.73% |
| LDN |
90.00% |
95.46% |
92.21% |
94.57% |
96.64% |
92.08% |
93.52% |
| LDI |
90.00% |
96.34% |
95.20% |
94.70% |
96.30% |
95.60% |
95.11% |
| ASR (Tentativas de Llamadas contestadas / Total de tentativas de llamadas) |
Total |
70.00% |
59.29% |
56.23% |
57.21% |
58.56% |
56.12% |
57.97% |
| LDN |
70.00% |
59.06% |
54.74% |
57.03% |
58.49% |
55.72% |
57.79% |
| LDI |
70.00% |
60.67% |
63.40% |
58.10% |
59.01% |
58.56% |
59.13% |
| Empresa : |
AMERICATEL PERÚ S.A. |
| Servicio : |
Telefonia Fija |
| Año : |
2007 |
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| Indicador |
Fórmula |
Meta |
Ene |
Feb |
Mar |
Abr |
May |
Jun |
| Tasa Incidencia de Fallas(TIF) |
Averias reportadas / Líneas en servicio |
=<1.60% |
0.12% |
0.10% |
0.56% |
0.37% |
0.78% |
0.73% |
| Averias reparadas del total de averías |
< 24 Hrs |
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66.67% |
100% |
75.76% |
54.17% |
90.48% |
62.50% |
| > 72 Hrs |
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33.33% |
0.00% |
24.24% |
45.83% |
9.52% |
37.50% |
| Respuesta de Operadora(RO) |
LLamadas atendidas <10 segundos / Total de tentativas de llamadas al sistema operador |
Total |
90.00% |
96.80% |
97.90% |
96.95% |
97.15% |
98.60% |
98.00% |
| 101-102 |
90.00% |
98.20% |
100% |
99.50% |
96.80% |
100% |
98.70% |
| 103 |
90.00% |
95.40% |
96.30% |
95.60% |
95.50% |
96.50% |
95.50% |
| 104 |
90.00% |
96.90% |
97.60% |
96.50% |
97.90% |
99.70% |
99.20% |
| 108-109 |
90.00% |
96.70% |
97.90% |
96.20% |
98.40% |
98.20% |
98.60% |
| Tasa de llamadas Completadas (TLLC) |
Tentativas de llamadas completadas / Total de tentativas de llamadas |
Total |
90.00% |
95.93% |
94.29% |
93.95% |
97.44% |
96.99% |
98.14% |
| Local |
90.00% |
98.06% |
98.70% |
97.85% |
98.67% |
98.49% |
98.58% |
| LDN |
90.00% |
94.20% |
96.52% |
96.97% |
94.22% |
90.55% |
95.63% |
| LDI |
90.00% |
92.83% |
93.76% |
93.54% |
94.28% |
94.96% |
98.42% |
| 101 |
90.00% |
88.89% |
100% |
100% |
50.00% |
100% |
100% |
| 102 |
90.00% |
92.31% |
100% |
100% |
100% |
92.86% |
93.33% |
| 103 |
90.00% |
98.81% |
100% |
100% |
97.19% |
98.12% |
97.79% |
| 104 |
90.00% |
98.39% |
100% |
92.31% |
98.82% |
97.87% |
97.37% |
| 108 |
90.00% |
66.67% |
0.00% |
0.00% |
100% |
66.67% |
100% |
| 109 |
90.00% |
100% |
0.00% |
0.00% |
100% |
100% |
100% |
| 123 |
90.00% |
100% |
100% |
100% |
100% |
100% |
100% |
| 1XY |
90.00% |
99.38% |
100% |
98.34% |
98.30% |
99.43% |
99.59% |
| 0800 |
90.00% |
87.22% |
39.13% |
50.34% |
83.94% |
90.81% |
90.49% |
| ASR (Tentativas de Llamadas contestadas / Total de tentativas de llamadas) |
Total |
70.00% |
55.12% |
53.74% |
52.00% |
66.10% |
62.63% |
64.35% |
| Local |
70.00% |
64.53% |
78.54% |
76.90% |
71.66% |
67.80% |
68.55% |
| LDN |
70.00% |
48.38% |
60.88% |
63.35% |
53.67% |
45.06% |
56.36% |
| LDI |
70.00% |
41.15% |
50.70% |
49.35% |
48.11% |
50.19% |
53.87% |
| 101 |
70.00% |
77.78% |
100% |
100% |
37.50% |
81.25% |
100% |
| 102 |
70.00% |
73.08% |
100% |
100% |
100% |
92.86% |
86.67% |
| 103 |
70.00% |
97.32% |
98.00% |
95.38% |
96.54% |
96.78% |
96.32% |
| 104 |
70.00% |
93.55% |
100% |
92.31% |
97.65% |
96.45% |
93.42% |
| 108 |
70.00% |
33.33% |
0.00% |
0.00% |
100% |
33.33% |
83.33% |
| 109 |
70.00% |
100% |
0.00% |
0.00% |
50% |
100% |
66.67% |
| 123 |
70.00% |
7.41% |
0.00% |
0.00% |
33.33% |
6.52% |
5.56% |
| 1XY |
70.00% |
20.78% |
75.88% |
74.8ç3% |
80.17% |
26.55% |
24.23% |
| 0800 |
70.00% |
70.83% |
33.23% |
37.59% |
74.24% |
78.53% |
80.48% |
| Empresa : |
AMERICATEL PERÚ S.A. |
| Servicio : |
Telefonia Pública |
| Año : |
2007 |
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| Indicador |
Fórmula |
Meta |
Ene |
Feb |
Mar |
Abr |
May |
Jun |
| Tasa de Reparaciones(TR) |
Averías reparadas en <24 hrs del total de reportadas o detectadas |
< 24 Hrs |
80.00% |
100% |
100% |
100% |
100% |
100% |
100% |
| Respuesta de Operadora(RO) |
LLamadas atendidas <20 segundos / Total de tentativas de llamadas al sistema operador |
Total |
85.00% |
100% |
100% |
100% |
100% |
100% |
100% |
| 102 - 103 - 104 |
85.00% |
100% |
100% |
100% |
100% |
100% |
100% |
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