 |
|
|
Manual de Procedimiento para la Medición, Cálculo, y Reporte del Indicador de Calidad
de los Servicios Públicos de Telecomunicaciones.
|
|
|
Para visualizar los Indicadores de Calidad del 2005, por favor hacer
click aquí.
|
|
Para visualizar los Indicadores de Calidad de Enero a Junio del 2006, por favor hacer
click aquí.
|
|
| Empresa : |
AMERICATEL PERÚ S.A. |
| Servicio : |
Acceso a Internet |
| Año : |
2006 |
|
| Indicador |
Fórmula |
Meta |
Jul |
Ago |
Sep |
Oct |
Nov |
Dic |
| Tasa Incidencia de Fallas(TIF) |
Averias reportadas / Líneas en servicio |
=<9.00% |
32.60% |
8.74% |
18.55% |
13.34% |
10.14% |
13.79% |
| Averias reparadas del total de averias reportadas |
< 24 Hrs |
|
99.44% |
100% |
95.37% |
97.70% |
94.37% |
90.00% |
| > 72 Hrs |
|
0.56% |
0.00% |
4.63% |
2.30% |
5.63% |
10.00% |
| Tasa de ocupación de enlaces |
http://www.dolm.net.pe/index.html |
|
|
Nota: Por un error involuntario, en el mes de Octubre se había consignado una
información errada, la cual hemos procedido a corregir.
|
|
|
|
| Empresa : |
AMERICATEL PERÚ S.A. |
| Servicio : |
Portador Larga Distancia Nacional e Internacional |
| Año : |
2006 |
|
| Indicador |
Fórmula |
Meta |
Jul |
Ago |
Sep |
Oct |
Nov |
Dic |
| Tasa Incidencia de Fallas(TIF) |
Averias reportadas / Líneas en servicio |
=<1.60% |
0.47% |
0.70% |
0.29% |
0.37% |
0.43% |
0.50% |
| Averias reparadas del total de averías |
< 24 Hrs |
|
100% |
100% |
100% |
100% |
100% |
100% |
| > 72 Hrs |
|
0.00% |
0.00% |
0.00% |
0.00% |
0.00% |
0.00% |
| Tasa de llamadas Completadas(TLLC) |
Tentativas de llamadas completadas / Total de tentativas de llamadas |
Total |
90.00% |
96.64% |
96.75% |
96.42% |
96.35% |
96.57% |
93.84% |
| LDN |
90.00% |
96.90% |
96.88% |
96.52% |
96.64% |
96.72% |
93.63% |
| LDI |
90.00% |
95.18% |
96.07% |
95.92% |
94.55% |
95.65% |
95.42% |
| ASR (Tentativas de Llamadas contestadas / Total de tentativas de llamadas) |
Total |
70.00% |
59.36% |
59.20% |
59.13% |
58.01% |
58.28% |
53.63% |
| LDN |
70.00% |
59.27% |
59.17% |
58.98% |
58.14% |
58.47% |
53.15% |
| LDI |
70.00% |
59.87% |
59.39% |
59.93% |
57.22% |
57.11% |
57.16% |
| Empresa : |
AMERICATEL PERÚ S.A. |
| Servicio : |
Telefonia Fija |
| Año : |
2006 |
|
| Indicador |
Fórmula |
Meta |
Jul |
Ago |
Sep |
Oct |
Nov |
Dic |
| Tasa Incidencia de Fallas(TIF) |
Averias reportadas / Líneas en servicio |
=<1.60% |
0.12% |
0.07% |
0.13% |
0.02% |
0.09% |
0.33% |
| Averias reparadas del total de averías |
< 24 Hrs |
|
80.00% |
100% |
100% |
100% |
75.00% |
100% |
| > 72 Hrs |
|
20.00% |
0.00% |
0.00% |
0.00% |
25.00% |
0.00% |
| Respuesta de Operadora(RO) |
LLamadas atendidas <10 segundos / Total de tentativas de llamadas al sistema operador |
Total |
90.00% |
97.94% |
95.69% |
96.89% |
97.25% |
97.43% |
97.35% |
| 101-102 |
90.00% |
97.86% |
94.33% |
97.30% |
99.40% |
99.40% |
96.40% |
| 103 |
90.00% |
97.34% |
96.31% |
96.10% |
94.40% |
95.40% |
96.30% |
| 104 |
90.00% |
98.67% |
95.51% |
96.98% |
97.50% |
96.00% |
98.10% |
| 108-109 |
90.00% |
97.90% |
96.61% |
97.16% |
97.70% |
98.90% |
98.60% |
| Tasa de llamadas Completadas (TLLC) |
Tentativas de llamadas completadas / Total de tentativas de llamadas |
Total |
90.00% |
97.75% |
97.35% |
98.10% |
97.83% |
97.61% |
96.51% |
| Local |
90.00% |
98.02% |
97.76% |
98.58% |
98.32% |
97.82% |
96.91% |
| LDN |
90.00% |
96.72% |
95.18% |
95.74% |
95.38% |
96.62% |
95.15% |
| LDI |
90.00% |
94.34% |
94.59% |
95.54% |
92.54% |
95.59% |
89.16% |
| 101 |
90.00% |
87.50% |
100% |
78.26% |
84.62% |
100% |
100% |
| 102 |
90.00% |
91.67% |
100% |
100% |
100% |
100% |
94.12% |
| 103 |
90.00% |
99.01% |
98.65% |
98.69% |
98.69% |
99.04% |
98.81% |
| 104 |
90.00% |
100% |
98.31% |
100% |
97.78% |
98.39% |
98.65% |
| 108 |
90.00% |
100% |
100% |
100% |
100% |
100% |
100% |
| 109 |
90.00% |
100% |
100% |
100% |
100%; |
100% |
80.00% |
| 123 |
90.00% |
100% |
100% |
100% |
100% |
100% |
100% |
| 1XY |
90.00% |
97.46% |
98.19% |
99.11% |
93.97% |
99.21% |
98.64% |
| 0800 |
90.00% |
95.50% |
96.28% |
92.79% |
92.25% |
82.75% |
84.09% |
| ASR (Tentativas de Llamadas contestadas / Total de tentativas de llamadas) |
Total |
70.00% |
63.89% |
62.83% |
63.84% |
64.22% |
63.57% |
58.51% |
| Local |
70.00% |
64.68% |
63.95% |
65.36% |
65.54% |
64.72% |
59.54% |
| LDN |
70.00% |
57.89% |
55.93% |
54.52% |
54.24% |
57.25% |
53.11% |
| LDI |
70.00% |
60.82% |
57.17% |
59.06% |
58.61% |
51.94% |
46.08% |
| 101 |
70.00% |
50.00% |
75.00% |
69.57% |
61.54% |
75.00% |
88.89% |
| 102 |
70.00% |
87.50% |
94.74% |
83.33% |
85.71% |
84.21% |
88.24% |
| 103 |
70.00% |
97.75% |
96.38% |
97.00% |
97.37% |
97.57% |
97.62% |
| 104 |
70.00% |
97.01% |
96.61% |
98.67% |
91.11% |
95.16% |
94.59% |
| 108 |
70.00% |
100% |
60.00% |
77.78% |
100% |
100% |
100% |
| 109 |
70.00% |
100% |
100% |
100% |
100% |
0.00% |
80.00% |
| 123 |
70.00% |
0.00% |
0.00% |
8.33% |
14.29% |
2.56% |
0.00% |
| 1XY |
70.00% |
20.18% |
19.75% |
18.19% |
19.83% |
20.10% |
25.47% |
| 0800 |
70.00% |
72.52% |
67.47% |
71.15% |
74.88% |
70.72% |
68.78% |
| Empresa : |
AMERICATEL PERÚ S.A. |
| Servicio : |
Telefonia Pública |
| Año : |
2006 |
|
| Indicador |
Fórmula |
Meta |
Jul |
Ago |
Sep |
Oct |
Nov |
Dic |
| Tasa de Reparaciones(TR) |
Averías reparadas en <24 hrs del total de reportadas o detectadas |
< 24 Hrs |
80.00% |
100% |
100% |
100% |
100% |
100% |
100% |
| Respuesta de Operadora(RO) |
LLamadas atendidas <20 segundos / Total de tentativas de llamadas al sistema operador |
Total |
85.00% |
100% |
100% |
100% |
100% |
100% |
100% |
| 102 - 103 - 104 |
85.00% |
100% |
100% |
100% |
100% |
100% |
100% |
|
